Rating: 4.5 - 2 Reviews

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Golf Galaxy Reviews

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No More Waiting on Hold

Welcome to our website page dedicated to providing you with the essential information you need to contact customer service of Golf Galaxy via phone. Our aim is to assist you in efficiently locating the phone number of Golf Galaxy and address any concerns or inquiries you may have about your Golf Galaxy purchases. We understand that waiting on hold for extended periods to inquire about your order on Golf Galaxy can be frustrating, which is why we provide tips on how to efficiently and effectively communicate with a Golf Galaxy representative once you've reached them. By following our step-by-step guide for contacting Golf Galaxy customer service team, you'll be able to identify yourself and state your reason for calling in a clear and concise manner, helping the Golf Galaxy representative assist you more effectively. We also provide guidance on how to ask the Golf Galaxy representative for assistance, as well as how to follow any instructions provided by the Golf Galaxy representative.

With this information, you can reach out to the Golf Galaxy customer service via phone with confidence, knowing that you have the tools necessary to quickly and efficiently address any concerns or inquiries you may have about your Golf Galaxy purchases.

Golf Galaxy Phone Number

Toll-Free Number:

800-287-9060

Current wait: 27 mins (20m avg)

Hours: 24 hours, 7 days

Best time to call: 10:15am

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What happened: On Friday, *****, my son and I booked Trackman for one hour at the store located at **** Parkside Main St in Cary, NC. The report sent to us via e-mail following our session was blank. I immediately called the respective store and a teammate assured me the full report would be promptly forwarded to us via e-mail* however, that never happened. We paid for the one hour session to acquire data, so without the data, we simply didn’t receive what we paid for. That said, I respectfully request a complimentary one-hour Trackman session to acquire the data.

What happened: I have been playing golf for ** years and I have bought many sets of golf clubs. My last experience was with Las Vegas Golf and Tennis. There was a mixup with my order and it took a couple of trips to the store to rectify this situation. For this inconvenience, the store gave me a *-wood free of charge because of their lack of service in finalizing my order. FAST FORWARD to May **th, ****-- my wife wanted to buy me a set of clubs for my **th birthday.I wanted to compare LV Golf and Tennis with Golf Galaxy regarding each of their ordering procedures and of course, customer service! I decided to choose Golf Galaxy as I purchased items from them in the past. I spent over $**** and was told it would be *-* weeks delivery. In the meantime, I noticed that my order and my set only consisted of ** clubs and on June *, **** I went to Golf Galaxy to order a * hybrid to complete my set at a cost of another $***. As I was checking out and purchasing the initial order, I was told I would accumulate points on my ****'s SCORE CARD. I went to Dicks and purchased * pairs of golf shoes and again was informed about my points on my score card* I was checking to see if my points were available - the associate said they were and I purchased the * pairs of golf shoes as already stated. Two weeks later, June**, I receiving in the mail a card from ****'s Sporting Goods stating I had $*** in score card points so I went to Golf Galaxy (while I was there I wanted to check on my initial golf club order) to use my points I had just received in the mail. I was told, to my surprise, that I already spent the $*** in score card points! WHY WOULD I RECEIVE THIS CARD IN THE MAIL IF I ALREADY SPENT IT * WEEKS AGO?! I asked to see the manager and he just said, quite emphatically, that the points had already been used and he offered no apology nor did he try to 'make good' on this! I am very upset because of this added to the fact that my complete golf club set has not been completed! At the time I was in the Golf Galaxy store to spend what I thought was $*** in score card points, I was informed that my golf club set was PHYSICALLY in the store (no call about this!) - an associate brought out my set which was incomplete* the set lacked a driver, a sand wedge and the *-hybrid. The manager informed me he would call Taylor Made that following Monday to find out WHERE the rest of my clubs were! That was * weeks ago and I have NOT heard a word! NO FOLLOW UP WHATSOEVER! It would be very difficult for me to recommend GOLF GALAXY with the manner they handled the score card points and their lack of customer service to me!

What happened: Hello Golf Galaxy **I was very disappointing on how your employee in the back handled my situation. I bought a Scotty putter off line and was ripped off and brought it in your store to send it to their shop to fix but found out that it was a fake. I was feeling bad and was going to buy a new one at your store but when I got there your employee started making a big deal and yelling out to all the personal around making me feel embarrassed to pick up my putter and also while taking the putter out the dropped my putter to the ground also by mishandling a customers equipment. This store was in Clinton Twp Mi. I live * minutes away from your store but I will drive ** minutes to Carl’s Golf Land to buy my golf equipment from now on. Thanks to your employee I will not be buying anything from your store again. For a big name corporation should chose your employee better as customer service. **Sol Chang

What happened: Ordered a Taylor made tour golf hat that said “M*” on the side and the product I received says “M*”. I purchased the “M*” hat because I have a BMW M*, not M*. Would just like to do a simple return and needs to be by Christmas.

What happened: The problem: I’d like to know the minimum age to work at golf galaxy

What happened: On July **th, **** I purchased a set of Callaway Rogue X Graphite Irons. I spoke with customer service on August **th and again on August **th, both times I was told my order had been shipped. As of today *-**-** I still have not gotten the clubs ordered.*My order * ********* (web special order) from store ******.*Can someone please find out why my order still has not arrived, it's now been one month!*I believe someone at this store has really screwed up

What happened: Hello, I just discovered, a bit late, that my ** - $** Gift cards ($*** value) from Golfsmith are no longer accepted at Golf Galaxy... I did not know about the deadline for using them......**I spoke with the store and with customer service and they both are telling me they are no longer accepting the Golfsmith gift cards even though the cards say they don't ever expire.**That said, I would like to strongly request that an alternate program be set up for valued customers who are in my same position... I've been going to both stores for ** years... so if you refuse to accept the GCs then maybe think about offering reward points in exchange for the gift cards or a % off product based on the value of gift cards.... **Please do something for those people who are loyal customers and encourage them to keep coming back ... don't force them to throw away $***s of dollars... **thank you, Jeannie Zagursky

QA

How to contact Golf Galaxy by phone?

To contact the Golf Galaxy customer service by phone, you can follow these steps:

  • Look up the phone number of the Golf Galaxy customer service. The phone number is listed on golfgalaxy.com. Or check out the Golf Galaxy phone number page on WorthEPenny.

  • Dial the Golf Galaxy phone number 800-287-9060.

    Hours: 24 hours, 7 days

    Best time to call: 10:15am

  • Wait for an answer: Once the call is connected, wait for a Golf Galaxy representative to answer on the other end.

    Average wait time: 20m

  • Identify yourself and state your reason for calling the Golf Galaxy representative: Let him/her know who you are and why you are calling. Be specific and provide any relevant information about your order from Golf Galaxy to help them assist you.

  • Ask for assistance: Ask the Golf Galaxy representative to help you with your inquiry, whether it's about a product or service you purchased, a billing issue, or any other concern.

  • Follow any instructions given: If Golf Galaxy needs additional information from you or provides any instructions, follow them carefully.

  • Thank the Golf Galaxy representative: After you have received the assistance you need, thank the Golf Galaxy representative for their time and help.

QA

How to get to a real person fastest?

To get to a real person as quickly as possible when calling Golf Galaxy, you can follow these steps:

  • Dial the Golf Galaxy customer service phone number 800-287-9060, which can be found on the Golf Galaxy website or in your order confirmation email form Golf Galaxy. Or check out the Golf Galaxy phone number page on WorthEPenny.

  • When the automated voice prompts begin, do not press any buttons or provide any information about Golf Galaxy. This may trigger the automated system to provide you with pre-recorded responses and options.

  • After a few seconds of silence, the system should give you the option to speak with a live Golf Galaxy representative. This may be presented as an option like "speak to a representative" or "customer service".

  • Press the correct button when prompted by the automated system to speak with a Golf Galaxy representative.

  • If the system still doesn’t connect you to a Golf Galaxy representative, stay on the line without pressing any keys. Golf Galaxy will eventually transfer you to a live person.

  • If you are on hold for an extended period of time, you may be given the option to leave a message for a call back from Golf Galaxy.

  • Once you reach a live person, explain your issue and provide any relevant information about your Golf Galaxy order. The Golf Galaxy representative will work with you to resolve your issue as quickly as possible.

  • Alternatively, if you have a specific question or issue you need help with, you can try using the live chat feature on the Golf Galaxy website. This may allow you to connect with a Golf Galaxy representative more quickly and efficiently than calling.

QA

Any tips for calling Golf Galaxy customer service?

When calling Golf Galaxy customer service, here are some best practices to ensure a smooth and efficient experience:

  • Have your Golf Galaxy account information ready before calling. This will help expedite your request.

  • Make sure you have a stable and quiet environment to communicate with the Golf Galaxy representative without any disruptions or background noise.

  • Be polite and respectful to the Golf Galaxy representative. Remember, they are there to help you and will do their best to resolve your issue regarding your order on Golf Galaxy.

  • Clearly explain the issue you are facing and provide any relevant information or details that can help the Golf Galaxy representative address your concern.

  • If the initial Golf Galaxy representative is unable to resolve your issue, politely ask to speak with a supervisor from Golf Galaxy or escalate the issue to a higher level of authority.

  • Take notes during the call, including the Golf Galaxy representative’s name, the date and time of the call, and any reference numbers or case numbers provided.

  • If necessary, follow up with Golf Galaxy after the call to ensure that the issue has been fully resolved.

By following these best practices, you can help ensure a positive and productive experience when calling Golf Galaxy customer service.

QA

What can I do If I am unhappy with my call to Golf Galaxy?

If you are unhappy with your call to Golf Galaxy customer service, there are several options you can try:

  • Call again: Try calling Golf Galaxy customer service again and speak to a different Golf Galaxy representative. Sometimes a different Golf Galaxy representative may have a different approach to resolve your issue more effectively.

  • Escalate the issue: If you are not satisfied with the response provided by the Golf Galaxy representative, you can ask to speak with a supervisor from Golf Galaxy or escalate the issue to a higher level of authority.

  • Provide feedback: After the call, Golf Galaxy may ask you to provide feedback on your experience. Use this opportunity to provide constructive feedback, including what you felt went wrong and suggestions for improvement.

  • Reach out through other channels: If you are unable to resolve your issue through phone support, you can try reaching out to Golf Galaxy customer service through other channels, such as email or chat. You can also explore the Golf Galaxy Help Center, which offers articles and resources that may help you troubleshoot your issue.

  • Consider other options: If you are still not satisfied with Golf Galaxy service, you may want to consider other options such as returning the product you bought on Golf Galaxy or filing a complaint with a consumer protection agency.

QA

How do I contact Golf Galaxy via live chat?

No, Golf Galaxy hasn’t provided any live chat service currently. While live chat support is not currently available, Golf Galaxy offers a range of other customer support channels that customers can use to get assistance. For example, customers can contact Golf Galaxy customer service by phone, email, or social media. Phone support is available during 24 hours, 7 days, and customers can expect a prompt response from a Golf Galaxy representative. Email support may take longer to receive a response, but it is a useful option for customers who do not need immediate assistance. Social media channels such as Twitter and Facebook are also great options for reaching out to the customer support team of Golf Galaxy.

QA

How to contact Golf Galaxy via social media?

You can contact Golf Galaxy via social media by sending them a direct message on any of their official social media accounts. Here are the steps to contact Golf Galaxy via social media:

  • Log in to your social media account (e.g. Twitter, Facebook, Instagram).

  • Search for Golf Galaxy official social media accounts, which are typically verified with a blue checkmark.

  • Once you find the official account of Golf Galaxy, click on the "Message" or"Send Message" button.

  • Type your message and explain your issue or inquiry about Golf Galaxy. Be as specific and detailed as possible, and provide any relevant order information.

  • Wait for a response from the Golf Galaxy social media team.

Please note that the social media accounts of Golf Galaxy are typically managed during regular business hours, so responses may not be immediate. It's also important to keep in mind that social media channels may not be the most effective way to contact Golf Galaxy for certain issues. For urgent or complex issues, it's recommended to contact Golf Galaxy customer service via phone or chat for more personalized assistance.

QA

Does Golf Galaxy have an email? How to contact Golf Galaxy customer service by email?

Yes, to contact the Golf Galaxy customer support by email, follow these steps:

  • Go to golfgalaxy.com and navigate to the "Contact Us" or “Help” page. This information is located in the footer section of the website.

  • Look for an email address on the page.

  • Copy the email address provided by Golf Galaxy and open up your email client. Create a new email and paste the email address into the "To" field.

  • In the subject line of the email, provide a brief summary of your issue or question about your Golf Galaxy order. For example, "Return Inquiry" or "Product Question".

  • In the body of the email, provide as much detail as possible about your issue or question. Be sure to include any relevant order or account information, such as your Golf Galaxy order number or username.

  • Once you have completed the email, click send. You should receive a response from the Golf Galaxy customer support team within a few business days.

QA

What is WorthEPenny's relationship to Golf Galaxy?

To put it simply, WorthEPenny is an independent third-party website that is not related to Golf Galaxy. WorthEPenny provides free tools and resources to assist customers in reaching Golf Galaxy customer service more efficiently, such as the Golf Galaxy phone service that allows customers to bypass long wait times on the phone. WorthEPenny also provides tips and information on common customer service issues about Golf Galaxy, as well as forums where Golf Galaxy customers can share experiences and offer solutions to one another. While WorthEPenny works to assist customers of many different companies, including Golf Galaxy, it is not associated with or endorsed by Golf Galaxy.

DISCLAIMER:

Please note that WorthEPenny is not related in any way to the Golf Galaxy official app or the Golf Galaxy company. All third-party trademarks (including logos and icons) referenced by WorthEPenny remain the property of their respective owners. Unless specifically identified as such, WorthEPenny’s use of Golf Galaxy trademarks does not indicate any relationship, sponsorship, or endorsement between WorthEPenny and the owners of these trademarks: Golf Galaxy. All references by WorthEPenny to third-party trademarks like Golf Galaxy are to identify the corresponding third-party goods and/or services and intended to constitute nominative fair use under applicable trademark laws.

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